Not Working?

If you think your hearing aid has stopped working properly, you can save yourself some time by identifying which part is the problem; the electronic part or the tubing part.

Diagram of hearing aid parts:

Video of how to check if the electronic part of your hearing aid works:

Instructions for how to check if the electronic part of your hearing aid works:

Remove the tubing part by unscrewing the elbow and separating it from the electronic part. Insert a new battery into the electronic part and close the battery clip. Cup the part in your hands and listen for a whistling sound. (If you're unable to hear anything without your hearing aid, then you could ask someone else to help you.)

Results

If, when cupped, the electronic part makes a whistling sound, then this part is probably working fine and the tubing part is the problem. You may need the tubing cleaned or replaced. You are welcome to visit one of our clinics for this. Find more information in the NHS Hearing Aid Clinics section.

If, when cupped, the electronic part makes no whistling sound, then this part is probably the problem. Hi Kent cannot help with this and you will need to contact your provider. Click here for contact details.

If your ear mould is broken, please also contact your provider.